faq

What are the costs associated with live-in care?

Care costs depend on the services required and the level and frequency of support. Typical costs for a week range from £559.00 to £900.00. Please refer to our guide ‘A Guide to Live-In’ for further details.

How long does my designated carer stay?

The time a carer stays is set by the client and agreed with the carer. Should you decide to take on the services of a different carer or change the existing carer before the previously agreed time expires, simply call our office and we will explain and arrange the process. Office hours are weekdays, 9:00 a.m., to 5:00 p.m. We also offer a 24/7 emergency hotline.

How quickly can I sign up for your services?

Services are available at the point you contact us – whether you require immediate assistance or prefer to schedule a future date, we will adapt to your schedule. Please contact our office for further details.

How do I arrange home care for a family member or myself?

The first step involves contacting our offices to discuss your requirements. We would then look to schedule a relaxed, no-obligation meeting which typically takes places at a client’s home. Family members are advised to attend such meetings as this allows them to raise any questions or address any concerns they may have. Following the meeting, we put together a detailed proposal based on the information obtained and requirements specified during our meeting. A start date is suggested at this stage.

Do you have services for those out of your location?

We provide 24-hour care throughout UK and have access to a database of experienced carers throughout the UK.

Do you offer services outside the area your office covers?

We can provide 24-hour service thorough the UK thanks to our comprehensive network of experienced carers.

Do you track the client and carer’s progress?

We visit clients on an ad-hoc basis to ensure that clients are satisfied with the service provided, that all requirements are being met, and that the relationship between carer and client is cordial and working for both parties.

Are your home care staff trained?

All staff meet, at the very least, national requirements as mandated by local regulatory bodies. Staff are actively encouraged and supported by management to participate training courses – both refresher and specialist courses for more complex care needs as required by each role.

Are your home care staff fully insured?

Yes, all our staff are fully insured for both personal and public liability.

Is your business registered to provide home care services?

Our offices are registered independently and inspected by the relevant regulatory bodies of the Care Quality Commission (CQC), and the Care and Social Services Inspectorate.

Will I get the same carer on each visit?

We understand that continuity is important to our clients- and in equal measure our carers – and we strive to allocate the same carers to clients when circumstances allow.

What types of services do you provide?

Please refer to the services page of this guide for details.

The main services we offer are:

» Personal and social care

» Housework and meal preparation

» Bathing service

» Rehabilitation and home from hospital

» Care at home (palliative care)

» Alzheimer and dementia support

» Holiday packages

» Domestic services, such as laundry or shopping

» Companionship
» Prompting medication