{"id":1191,"date":"2024-03-29T12:22:18","date_gmt":"2024-03-29T12:22:18","guid":{"rendered":"https:\/\/doctean.themeht.com\/?page_id=1191"},"modified":"2026-04-01T09:56:11","modified_gmt":"2026-04-01T09:56:11","slug":"faq","status":"publish","type":"page","link":"https:\/\/crestarhealthcare.co.uk\/index.php\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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Common Questions<\/h6>\r\n\t\t\t \r\n

Find the answers you need about our bespoke home care services.<\/h2>\r\n \r\n\r\n <\/div>\r\n \r\n\r\n\r\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the costs associated with live-in care?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Care costs depend on the services required and the level and frequency of support. Typical costs for a week range from \u00a3559.00 to \u00a3900.00. Please refer to our guide \u2018A Guide to Live-In\u2019 for further details.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does my designated carer stay?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The time a carer stays is set by the client and agreed with the carer. Should you decide to take on the services of a different carer or change the existing carer before the previously agreed time expires, simply call our office and we will explain and arrange the process. Office hours are weekdays, 9:00 a.m., to 5:00 p.m. We also offer a 24\/7 emergency hotline.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow quickly can I sign up for your services?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Services are available at the point you contact us \u2013 whether you require immediate assistance or prefer to schedule a future date, we will adapt to your schedule. Please contact our office for further details.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I arrange home care for a family member or myself?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The first step involves contacting our offices to discuss your requirements. We would then look to schedule a relaxed, no-obligation meeting which typically takes places at a client\u2019s home. Family members are advised to attend such meetings as this allows them to raise any questions or address any concerns they may have. Following the meeting, we put together a detailed proposal based on the information obtained and requirements specified during our meeting. A start date is suggested at this stage.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill I get the same carer on each visit?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We understand that continuity is important to our clients- and in equal measure our carers \u2013 and we strive to allocate the same carers to clients when circumstances allow.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat types of services do you provide?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please refer to the services page of this guide for details.<\/span><\/p>

The main services we offer are:<\/span><\/p>

\u00bb Personal and social care<\/span><\/p>

\u00bb Housework and meal preparation<\/span><\/p>

\u00bb Bathing service<\/span><\/p>

\u00bb Rehabilitation and home from hospital<\/span><\/p>

\u00bb Care at home (palliative care)<\/span><\/p>

\u00bb Alzheimer and dementia support<\/span><\/p>

\u00bb Holiday packages<\/span><\/p>

\u00bb Domestic services, such as laundry or shopping<\/span><\/p>

\u00bb Companionship \u00bb Prompting medication<\/span><\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have services for those out of your location?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We provide 24-hour care throughout UK and have access to a database of experienced carers throughout the UK.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer services outside the area your office covers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We can provide 24-hour service thorough the UK thanks to our comprehensive network of experienced carers.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your home care staff fully insured?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, all our staff are fully insured for both personal and public liability.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you track the client and carer\u2019s progress?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We visit clients on an ad-hoc basis to ensure that clients are satisfied with the service provided, that all requirements are being met, and that the relationship between carer and client is cordial and working for both parties.<\/p>

\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your home care staff trained?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All staff meet, at the very least, national requirements as mandated by local regulatory bodies. Staff are actively encouraged and supported by management to participate training courses \u2013 both refresher and specialist courses for more complex care needs as required by each role.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs your business registered to provide home care services?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our offices are registered independently and inspected by the relevant regulatory bodies of the Care Quality Commission (CQC), and the Care and Social Services Inspectorate.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Common Questions Find the answers you need about our bespoke home care services. What are the costs associated with live-in care? Care costs depend on the services required and the level and frequency of support. Typical costs for a week range from \u00a3559.00 to \u00a3900.00. Please refer to our guide \u2018A Guide to Live-In\u2019 for […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1191","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/crestarhealthcare.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/crestarhealthcare.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/crestarhealthcare.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/crestarhealthcare.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/crestarhealthcare.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=1191"}],"version-history":[{"count":12,"href":"https:\/\/crestarhealthcare.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1191\/revisions"}],"predecessor-version":[{"id":3315,"href":"https:\/\/crestarhealthcare.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1191\/revisions\/3315"}],"wp:attachment":[{"href":"https:\/\/crestarhealthcare.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=1191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}